Contact KoutBH
Email support@koutbh.com. Include your display name and a screenshot when it helps explain the issue.
Common support topics
- For game rules, read the official Bahraini Kout rules.
- To delete your account, see Delete your account below.
- Report public chat abuse with the player’s display name and the approximate time.
Common questions
Why can’t I play online as a guest?
Online tables, chat and the store need a Google or Apple account. A guest can play Practice against the computer, and guest progress stays on that device.
How do I get more Coins?
Win them at online tables, claim the Daily Reward on the Home screen, and on mobile watch a rewarded video for bonus Coins. KoutBH never sells Coins for money.
I lost my connection during a match
The computer plays your seat while you are away, so the table carries on. Reopen the app, or choose “I’m back”, to take your seat again.
My VIP subscription is missing
Open the Store, go to VIP and choose Restore purchases, signed in to the same App Store or Google Play account you paid with. If Dinar or VIP is still missing, email support with your store receipt.
Delete your account
In the app: Settings → Delete account → Confirm delete. The account is deleted at once.
Without the app: email support@koutbh.com from the email address of the Google or Apple account you sign in with, and include your display name and your 8-character friend code. We delete the account within 7 days and reply when it is done.
What is deleted: your profile and name, Coins and Dinar balances, everything you bought, VIP status, statistics, friends, clan membership, your chat messages, support requests and notification tokens. This cannot be undone.
What is kept: records of real-money purchases and refunds, and the log of moderation actions, are kept for fraud prevention and accounting.
Subscriptions: deleting your account does not cancel a VIP subscription. Cancel it first in your App Store or Google Play subscriptions; the store keeps charging until you do.